Help Center
Orders & Shipping
How do I place an order?
Top note: Bergamot, Ambroxan, Lemon, Orange, Grapefruit Body note: Tuberose, Jasmine, Acqua Base note: Musks, Sandalwood
How long does delivery take?
Alcohol Denat, Aqua (Water), Parfum (Fragrance), Ethylhexyl Methoxycinnamate, Ethylhexyl Salicylate, Butyl Methoxydibenzoylmethane,BHT, Limonele, Linalool, Hydroxycitronellal, Citronellol, Alpha-isomethyl Ionone, Geraniol, Eugenol, Cinnamyl Alcohol, Citral, Isoeugenol
Can I track my order?
Estimated delivery 2-4 days ASIA. 5-8 days for worldwide.
Can I change or cancel my order after placing it?
Do you ship internationally?
What if my order hasn't arrived?
Returns & Refunds
What is your return policy?
Top note: Bergamot, Ambroxan, Lemon, Orange, Grapefruit Body note: Tuberose, Jasmine, Acqua Base note: Musks, Sandalwood
How do I request a return?
Alcohol Denat, Aqua (Water), Parfum (Fragrance), Ethylhexyl Methoxycinnamate, Ethylhexyl Salicylate, Butyl Methoxydibenzoylmethane,BHT, Limonele, Linalool, Hydroxycitronellal, Citronellol, Alpha-isomethyl Ionone, Geraniol, Eugenol, Cinnamyl Alcohol, Citral, Isoeugenol
When will I receive my refund?
Estimated delivery 2-4 days ASIA. 5-8 days for worldwide.
Can I exchange my order?
Who covers return shipping?
Product Information
Are Arum fragrances alcohol-free?
Top note: Bergamot, Ambroxan, Lemon, Orange, Grapefruit Body note: Tuberose, Jasmine, Acqua Base note: Musks, Sandalwood
What are your fragrances made of?
Alcohol Denat, Aqua (Water), Parfum (Fragrance), Ethylhexyl Methoxycinnamate, Ethylhexyl Salicylate, Butyl Methoxydibenzoylmethane,BHT, Limonele, Linalool, Hydroxycitronellal, Citronellol, Alpha-isomethyl Ionone, Geraniol, Eugenol, Cinnamyl Alcohol, Citral, Isoeugenol
Are your products suitable for sensitive skin?
Estimated delivery 2-4 days ASIA. 5-8 days for worldwide.
How long does the scent last?
How should I apply the fragrance for best results?
How should I store my fragrance?
Payments
What payment methods do you accept?
Top note: Bergamot, Ambroxan, Lemon, Orange, Grapefruit Body note: Tuberose, Jasmine, Acqua Base note: Musks, Sandalwood
Is my payment information secure?
Alcohol Denat, Aqua (Water), Parfum (Fragrance), Ethylhexyl Methoxycinnamate, Ethylhexyl Salicylate, Butyl Methoxydibenzoylmethane,BHT, Limonele, Linalool, Hydroxycitronellal, Citronellol, Alpha-isomethyl Ionone, Geraniol, Eugenol, Cinnamyl Alcohol, Citral, Isoeugenol
Can I pay in my local currency?
Estimated delivery 2-4 days ASIA. 5-8 days for worldwide.
I was charged but didn't receive a confirmation. What should I do?
